Sentiment Analysis and Feedback Loop Creation for Customer Support Escalations

Edvenswa International Information Technology, headquartered in Riyadh as a Regional Headquarters (RHQ), is a Saudi company with offices in the US, India, and Mexico, and a global leader in IT services and consulting. Committed to empowering organizations with transformative solutions, Edvenswa leverages over 17 years of expertise in advanced technologies such as Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), Data Analytics, and Digital Transformation. As an ISO 9001, ISO 27001 certified, and SOC2-compliant organization, Edvenswa upholds the highest standards of quality, security, and governance while addressing complex challenges and driving operational excellence for clients across the globe.