Managed IT Services
Keep Your IT infrastructure Stable & Scalable With Edvenswa
13 years in IT, Edvenswa can become your trusted partner to monitor, troubleshoot and evolve all (or any) components of IT infrastructure. We keep the process and costs transparent by documenting the service scope and KPIs in an SLA.
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IT Components We Manage
* We outline a sample set of IT components as it will be individual for each company’s infrastructure and IT assets.
Hardware
Desktops
Laptops
Mobile devices
IoT Devices
Software & System Integrations
Custom and off-the-shelf applications
Custom and OOTB ESBs/message brokers
Networks
Switches
Routers
Wireless Access Points
Modems
Hub
Servers
Data Storage (cloud-based and on-premises)
Databases
Data Warehouses
Data Lakes
Security Tools
Firewalls
SIEM
IAM
Network Security Monitoring Tools
Antivirus
Software & System Integrations
Development & Testing Environments
CI/CD Ppeline
Containerization Tools
Dependency Management Systems
Why Edvenswa
34 years in the IT industry and 13 years of experience in ITSM.
An expert IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).
Ability to bring excellence and innovation to each project, as proved by the prestigious Global Outsourcing 100 listing.
Having industry-wide experience - healthcare, retail, manufacturing, financial services, marketing and advertising, etc. - we apply personal approach to each customer.
Ensuring pricing transparency and SLA flexibility. We are quick to provide a custom quote upon request.
Mature quality management system testified with ISO 9001 certification to ensure value-driven service delivery.
ISO 27001-certified information security management system to assure the rock-solid safety of the customers' data we access.
Managed IT Services Edvenswa Delivers
We plan a scope of managed IT services individually for each client.
Strategic IT Infrastructure Consulting
Analysis of the IT infrastructure state with focus on scalability, operational efficiency, and security
IT infrastructure optimization roadmap with tactical solutions to identified problems
IT infrastructure cost optimization
IT Infrastructure Monitoring 24/7
Configuration of tools for infrastructure monitoring and alerting (Prometheus, Nagios)
Reporting on availability, uptime, and response time of every infrastructure node
Troubleshooting to maintain infrastructure productivity
Managed Network Operations Center (NOC)
IT Infrastructure Administration
User administration, regular software configuration and updates
Management of servers, network, cloud and on-premises data centers, and cloud services
Virtual desktop administration
Vulnerability assessment
Regular compliance review (HIPAA, GDPR, PCI DSS, FDA, etc.) and reporting
IT Help Desk
L1 help desk – resolution of user issues
L2 help desk – resolution of technical issues that don’t require code changes
L3 help desk – resolution of technical issues at the code level
Cloud Management
AWS, Azure and multi-cloud infrastructure management
Application troubleshooting
Applications and data migration to the cloud
Cloud monitoring and optimization
Managed Application Services
Application monitoring with a focus on availability and response time
Application troubleshooting
Application modernization (re-engineering, re-architecting, redesign)
Application evolution with continuous delivery of new features
Managed DevOps
Deployment of CI/CD pipeline
Implementation of containerization strategy (Kubernetes or Apache Mesos)
Implementation of test automation
Design of automated monitoring solutions
Managed Security
Security audits
Vulnerability assessment
Penetration testing
Compliance program planning/assessment
How We Make Our Cooperation Comfortable and Risk-Free
Flexible Co-operation Models
Edvenswa is a full-service MSP provider – we can take care of all IT operations within your company.
SLA Based Service Delivery
We ensure service transparency and build trust by documenting and signing a Service Level Agreement (SLA) that clearly defines the services, delivery terms, and KPIs.
24/7 Availability & Fast Responsiveness
Our team is available round-the-clock to address critical issues and ensure seamless IT operations with minimal downtime.
Smooth Communication
We maintain transparent and structured communication to align with your teams effectively, providing regular updates and prompt feedback channels.
Knowledge Transfer
We ensure comprehensive knowledge transfer to your in-house teams, helping you sustain and scale IT operations independently when needed.
Guaranteed Quality & Data Security
We follow strict quality assurance protocols and industry-leading security practices to protect your systems and data from risks, breaches, and compliance violations.
Flexible Pricing for IT Management Services
Per-ticket Pricing
Best for: L1, L2 support, security management
We define the ticket cost at the start of cooperation
You get charged based on the volume of incidents resolved monthly
Fixed Monthly Fee
Best for: L3 support (defect fixes, minor functional changes), security management
You pay in advance at a reduced hourly rate
We deliver continuous support within the prepaid hours
Time & Material (Hourly Billing with Cap)
Best for: Application and/or IT infrastructure evolution
Covers substantial changes or new functionality
End-of-month invoice based on reported hours or efforts
Mixed Model (Fixed Monthly Fee + T&M)
Best for: Long-term cooperation with mixed services
Combines different pricing models for different activities
Flexible and scalable for diverse business needs
Solutions
11205 Alpharetta Hwy,
STE H2, Roswell, GA
30076
Telephone: 1-877-253-3484
Email: info@edvenswa.com
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