IT Support Services
Get Your Business and IT Strategies Aligned
Information technology (IT) support comprises procedures intended to maintain failsafe IT workflows and reduce IT costs. Edvenswa’s IT support services are backed with 15 years of experience in help desk and application support and include IT help desk, Network Operations Center (NOC) and software support to guarantee superior user experience and on-the-go improvement of your IT processes.
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What You Get with IT Support Services
Multi-tier incident resolution pipeline:
L1. A user support team
L2. A technical support team
L3. A team of software engineers
Detailed descriptions of the IT infrastructure and operating procedures:
SOPs for ticket resolution, change and incident management, CI/CD flows
Network maps
Configuration management database
Infrastructure improvement plan
Self-service training materials for users:
Knowledge base articles
FAQs
User manuals
User satisfaction and adoption improvements
UX testing/monitoring
Surveys and user experience studies with CSAT improvement plans based on their results
Regulatory compliance assessments
IT environment benchmarking against PCI DSS, HIPAA, etc
Compliance gap mitigation plans
Regular and transparent reporting
Service level reports
Maintenance reports
Health check reports
Security assessment reports
Incident reports with root cause analysis
Why Choose Edvenswa
34 years in the IT industry and 13 years of experience in ITSM.
An expert IT team holding a range of certificates, among which are AWS Certified Solution Architect, Red Hat Certified System Administrator (RHCSA), Microsoft Certified Professional (MCP), AWS Certified SysOps Administrator (SOA).
Ability to bring excellence and innovation to each project, as proved by the prestigious Global Outsourcing 100 listing.
Having industry-wide experience - healthcare, retail, manufacturing, financial services, marketing and advertising, etc. - we apply personal approach to each customer.
Ensuring pricing transparency and SLA flexibility. We are quick to provide a custom quote upon request.
Mature quality management system testified with ISO 9001 certification to ensure value-driven service delivery.
ISO 27001-certified information security management system to assure the rock-solid safety of the customers' data we access.
Safety of the customers' data we access ensured by the ISO 27001-certified unfailing security management system.
Competitive Traits of Edvenswa's IT Support Services
Feasibility Analysis of IT Support Projects
Before we take up your app or infrastructure support, we analyze TCO and ROI of supported assets and assess how far these financial estimates will be improved after we commence the support.
Result Oriented Service & Transparent Reporting
Our IT support activities and service quality are reflected in regular reports with clear metrics for strict compliance with service level objectives. We use the following KPIs:
Change requests implemented.
Change requests waiting in the backlog.
Satisfaction of key stakeholders.
User satisfaction.
Application availability.
MTTR (Mean Time to Recovery).
Focus On Long Term Collaboration
We believe that long-term IT support is mutually beneficial for a customer and a service provider, as a longer service term means fewer transition periods and integration phases for the customer and well-tailored working routines for the support team.
ISO 27001-certified information security management system to assure the rock-solid safety of the customers' data we access.
Safety of the customers' data we access ensured by the ISO 27001-certified unfailing security management system.
Solutions
11205 Alpharetta Hwy,
STE H2, Roswell, GA
30076
Telephone: 1-877-253-3484
Email: info@edvenswa.com
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